Return Policy

We are pleased to accommodate returns and exchanges within 30 days. If 30 days have gone by since your purchase; unfortunately we can't offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with the proof of purchase.

Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us at chromelle@kissan.ca 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges (if applicable)
Please follow the normal return process; and once the return is processed, make a separate purchase for the new item.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the shipping will be deducted from your refund. You should consider a shipping service with tracking or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.